Pillar BoxRoyal Mail say they take the issue of scam mail very seriously and are  coordinating an industry-wide response to tackle fraudulent mail at its source.

They have developed an industry-wide code of practice and invited all mail operators in the UK to sign-up. This code sets out how the industry can actively work together, and with law enforcement agencies, to tackle the scourge of scam mail.

Whistl and UK Mail have confirmed that they will support the code of practice.

The Code of Practice

Companies signing up to the code of practice will voluntarily commit to meeting the following obligations:

1.       Actively work together, and with law enforcement agencies, to tackle the scourge of scam mail

2.       Proactively share intelligence of confirmed scam mailings and suspected scam mailings

3.       Terminate any mailing identified by law enforcement agencies as being used to attempt to scam the recipients

4.       Include anti-scam terms and conditions in contracts

5.       Forge closer ties with law enforcement agencies and the broader communications community to prevent scams through letters, electronic communications, telephone calls and other means

6.       Provide help and support for victims of scams by sharing information received in our enquiries with appropriate partners including the National Trading Standards Scams Team, law enforcement and other agencies.

The Royal Mail are also:-

• Including specific anti-scam mail clauses in all of Royal Mail’s bulk mail contracts. These clauses will enable them to refuse to carry mail that is deemed to be fraudulent

• Engaging at a European level with other postal operators. This is about seeking to attack scam mail on a pan-European basis

• Commissioning dedicated research by Bournemouth University into postal scams. They believe this will be one of the most comprehensive pieces of research into the area. This report will be shared with the rest of the industry and law enforcement agencies.

Legal Obligation

Royal Mail is bound by the Universal Service Obligation and is required by law to deliver all mail entrusted to it. However, they say they are determined to do all they can to prevent scam mail entering the postal system with the help of their customers.

What Can You Do?

If you think you or a family member are receiving scam mail, you can report it to Royal Mail by completing a form online and posting it to Royal Mail. (https://personal.help.royalmail.com/app/answers/detail/a_id/303 and click on ‘completing an online form’).

 The Freepost address is below where you can send the form along with the original envelope and any items of mail you have received that are relevant.

Alternatively, let them know your full name, address and a contact telephone number via the email or telephone options below and they will send you a form to complete together with a prepaid addressed envelope in which to return the form with examples of the scam mail received.

By post:              FREEPOST SCAM MAIL

By Email:            This email address is being protected from spambots. You need JavaScript enabled to view it.

By Telephone:    03456 113 413 (message service only)

As the largest deliverer of spam and scam letters, it was high time the Royal Mail did something to stop the flood of such items, especially to vulnerable people.


Let’s hope this permanently blocks  a large chunk of the spam and scam items.



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